Improve Business & Make it More Profitable Improving business profits is often a challenging project. There are a lot of moving parts in most companies AND as the business grows the complexity increases. Getting the whole company working together and delivering a decent bottom line – can be frustrating. It…
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How to Fix & Solve Business Problems Many people go into business only to discover that it’s difficult to solve business problems. Helping owners with this challenge has been at the core of Rock Solid Coaching & Consulting’s practice since 2001. The processes we’ve developed are world-class and easy to…
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Should You Raise Your Prices? When I first met my wife Karen she had a job at a local butcher shop in Vancouver, BC. The owner’s name was Fred. He was a master at pricing. He always positioned himself at the main cutting table with the butchers to his left…
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Make Better Business Decisions If you want to make better business decisions then start by making good choices. Understanding the difference between choices and decisions will have a huge impact on your future in business. You might argue that they are the same thing, only different, but look at the following…
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Grow Your Business Chasing business growth can be very addictive. BUT is this the right approach? Do you really want to grow your business? OR do you want to build a strong profitable company? “If I had asked people what they wanted, they would have said faster horses.” Quote…
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Are Customer Service & Customer Satisfaction the Same? Tip, they are related, but not the same. Companies improve customer service skills in order to get better customer satisfaction. It’s a cause and effect relationship – just like effective training causes better performance. Service is what your company does. Satisfaction is how…
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